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PRIVACY POLICY & TERM OF USE

1. IDENTIFICATION

  • Hotel name: HOTEL & PENZION ARIGONE (hereinafter “HOTEL & PENZION ARIGONE”)
  • Address: Univerzitní 20, 779 00 Olomouc, Czech Republic
  • Tax ID: CZ6304160962
  • Data Protection Officer (DPO): you may contact our DPO by the following:
    • E-mail: gdpr@arigone.cz
    • Please state the reference "Data Protection Officer"

2. INFORMATION AND CONSENT

By accepting this Privacy Policy, the user is informed and provides their free, informed, specific and unambiguous consent for the personal data they provide on the website at www.arigone.cz  (hereinafter the “Website”) to be processed by HOTEL & PENZION ARIGONE, with their browsing data and any other data they provide to HOTEL & PENZION ARIGONE in the future. 
The user must read this Privacy Policy carefully, which has been written clearly and simply, to improve understanding, to freely and voluntarily decide whether they wish to provide their personal data to HOTEL & PENZION ARIGONE.

3. REQUIREMENT TO PROVIDE DATA

Data requested in Website forms are generally mandatory (unless otherwise specified in the requested field) to comply with the stated purposes. 
Therefore, if these are not provided or not provided correctly, they may not be addressed, without affecting the free display of the Website content.

4. PURPOSE OF PROCESSING PERSONAL DATA OF THE USER BY HOTEL & PENZION ARIGONE

The personal data provided through the Website will be processed by HOTEL & PENZION ARIGONE for the following purposes:

1. Data provided for making reservations, both through the website and the reception (phone, email) for individual, group and room bookings:

  • Managing booking requests made by users.
  • Sending the confirmation or documentation for the booking made.
  • If consent has been given, sending commercial communications on behalf of HOTEL & PENZION ARIGONE
  • Analyzing the use of the Website and checking user preferences and behavior.

2. Data provided for changing or cancelling reservations:

  • Managing the requests to change or cancel your reservation made to HOTEL & PENZION ARIGONE by the user.
  • Responding to requests made to HOTEL & PENZION ARIGONE.
  • Analyzing the use of the Website and checking user preferences and behavior.

3. Data provided for publications on BLOGs belonging to HOTEL & PENZION ARIGONE:

  • Managing the publication of comments on the Website.
  • Managing the subscription and/or unsubscription to the Blog Newsletter at the user’s request.
  • Analyzing the use of the Website and checking user preferences and behavior.
  • If required, monitoring the content of users’ comments and, where appropriate, deleting those whose content does not meet the conditions of the current Website at the discretion of HOTEL & PENZION ARIGONE.

4. Data provided on Corporate contact forms and website:

  • Managing contact and information requests by the user through the channels provided for this on the HOTEL & PENZION ARIGONE website.
  • Managing the request made.
  • Analyzing the use of the Website and checking user preferences and behavior.

5.  USER DATA PROCESSED BY HOTEL & PENZION ARIGONE

HOTEL & PENZION ARIGONE will process the following categories of user data:

1. Data provided for making reservations, both through the website and the reception (phone, email) for individual, group and room bookings: 

  • Identifying data: name, surname, nationality.
  • Contact details: email address, telephone number.
  • Transactional data for goods and services with HOTEL & PENZION ARIGONE: Products and services purchased or in which you show interest.
  • Stay preferences.
  • Economic, financial and insurance data.
  • Other data: data provided by the data subjects in open fields or during calls.
  • Browsing data.

2. Data provided for changing or cancelling reservations:

  • Identifying data: name, surname.
  • Contact details: email address, telephone number.
  • Transactional data for goods and services.
  • Economic, financial and insurance data.
  • Other data: data provided by the data subjects in open fields on forms available on the Website or in the attached documents.
  • Browsing data.

3. Data provided for publications on BLOGs belonging to HOTEL & PENZION ARIGONE

  • Identifying data: name, surname.
  • Contact details: country of residence, email address.
  • Browsing data.

4. Data provided on Corporate contact forms and website: 

  • Identifying data: name, surname.
  • Contact details: email address, telephone number.
  • Transactional data for goods and services.
  • Other data: data provided by the data subjects in open fields on forms available on the Website or in the attached documents.
  • Browsing data.

6. WHAT IS THE JUSTIFICATION FOR PROCESSING USERS’ DATA?

User data will not be disclosed to any third party other than the legal statutory recipient.

7. INTERNATIONAL TRANSFERS OF DATA

Your data will not be transferred to any other countries outside the Czech Republic.

8. DATA STORAGE

Your data will be stored for the following periods: 

  1. Data provided for making reservations, both through the website and the reception (phone, email) for individual, group and room bookings: will be stored throughout the contractual relationship, and after termination of the same, for the limitation period for legal actions that could result from it.
  2. Data provided for changing or cancelling reservations: will be stored throughout the contractual relationship, and after termination of the same, for the limitation period for legal actions that could result from it.
  3. Data provided for publications on BLOGs belonging to HOTEL & PENZION ARIGONE: Data will be stored for as long as the user does not withdraw the consent given.
  4. Data provided on Corporate contact forms and website: will be stored for the period required to process and answer your request and, when this is complete, for the limitation period for legal actions resulting from this request.

9. USER LIABILITY

The user:

  • Guarantees that they are above eighteen (18) years of age and that the data they provide to HOTEL & PENZION ARIGONE and true, precise, complete and up to date. For these purposes, the user is liable for the veracity of all the data disclosed and must keep the information provided properly up to date, to reflect their actual situation.
  • They guarantee that they have informed the third parties whose data they have provided, if they have done so, of the points covered in this document. In addition, they guarantee that their authorization has been obtained to provide their data to HOTEL & PENZION ARIGONE  for the indicated purposes.
  • They will be liable for any false or inaccurate information they provide on the Website and for direct or indirect damage caused to HOTEL & PENZION ARIGONE or to third parties.

10. EXERCISE OF RIGHTS

Users may write to HOTEL & PENZION ARIGONE, at the address noted at the top of this Policy, or by email to gdpr@arigone.cz, including a copy of their identity document, at any time and free of charge, to:

  • Revoke consent already granted.
  • Receive confirmation on whether or not HOTEL & PENZION ARIGONE is processing personal data belonging to the user.
  • Access your personal data.
  • Correct inaccurate or incomplete data.
  • Request the deletion of your personal data when, for any reason, the data is no longer necessary for the purposed for which it was obtained.
  • Request that HOTEL & PENZION ARIGONE restrict data processing when any of the conditions in the data protection regulations are met.
  • Request the portability of the data provided by the User in cases envisaged in the regulations.
  • Contact the DPO of HOTEL & PENZION ARIGONE at the following address:  gdpr@arigone.cz
  • Lodge a complaint relating to protection of your personal data with the Spanish Data Protection Agency at Calle de Jorge Juan, 6, 28001 Madrid, when the data subject believes that HOTEL & PENZION ARIGONE has infringed the rights recognized by applicable data protection regulations.

11. SECURITY MEASURES

HOTEL & PENZION ARIGONE will process user data absolutely confidentially at all times, under the duty of secrecy of the same, in accordance with applicable regulations, taking necessary technical and organizational measures to guarantee the security of your data and prevent unauthorized changes, loss, processing or access, in view of the state of technology, the nature of the data stored and risks to which they are exposed. 

12. CONTENT DISCLAIMER

The contents of the website are created with the greatest possible care. However, HOTEL & PENZION ARIGONE does not guarantee the completeness and timeliness of the content provided. The use of the contents of the website is at the user's own risk.

With regard to the technical characteristics of the Internet, there is no guarantee for the availability or operation of the website and its contents.

Any liability for direct, indirect or other damages, regardless of their causes, resulting from the use or unavailability of the data and information on this website is excluded, to the extent legally permissible.

13. LIABILITY FOR LINKS

The website may contain links to external websites of third parties on whose contents we have no influence. Therefore, we cannot assume any liability for these external contents. The respective provider or operator of the pages is always responsible for the contents of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal content was not recognizable at the time of linking. However, a permanent content control of the linked pages is not reasonable without concrete evidence of an infringement. When we become aware of violations, we will remove such links immediately.


Last updated: May 2018.